Appendix H - Support

Multi-layer support

1. A detailed manual is always available via a link in the upper-right of your screen while using FastTest. This provides the best resource for specific questions, such as “How do I format my Word import file?”
2. Quick start guides are available below, one for all users and one for workspace administrators only; this provides a great place to start!
3. Tutorial videos are also available below, and provide an excellent treatment of specific topics (importing items, scheduling examinees, etc.), in live action with expert commentary
4. A frequently asked questions (FAQ) page is available here
5. Lastly, if you experience technical issues, please report them to [e-mail].

Quick Start Guides

Step by step through important procedures

All Users (how to write items, etc.)

Administrators only (how to create other users, etc.)

Tutorial videos

Note: if you wish to view the AVI files, you need a AVI video player. VLC (a free open source player) can be found here.

Workspace administration
Watch Online | Download AVI (Workspace administrators only)

Interface Overview
Watch Online | Download AVI

Creating Items
Watch Online | Download AVI

Asset Manager
Watch Online | Download AVI

Importing/Exporting Items
Watch Online | Download AVI

Item Review
Watch Online | Download AVI

Test Assembly
Watch Online | Download AVI

Test Preview, Protecting, Downloading, and Importing Responses
Watch Online | Download AVI

Test Scheduling
Watch Online | Download AVI

Reporting Features
Watch Online | Download AVI

WebLock
Watch Online | Download AVI

Taking the Test
Watch Online | Download AVI

Subworkspaces
Watch Online | Download AVI

Monthly Webinar Recordings

Monthly Webinar Recordings can be found here.