Troubleshooting: WebLock (Respondus Lockdown Browser)

Some tests require candidates to use WebLock (Respondus Lockdown Browser). This browser is a locked browser for test taking. It prevents you from printing, copying, visiting other websites or accessing other applications during a test. To take a test using WebLock, you must first install it on your machine. If you have encountered a problem with installing or using WebLock, please read below for troubleshooting assistance. 

 Note: 

• WebLock is only available for MS Windows and MacOS.
• Need to close all the running apps before launching FastTest Weblock.
• Uninstall anti-virus before launching the Lockdown browser to avoid any issues, re-install after taking the test.

IF: WebLock launches but says "You must close the following program(s) before starting the browser"

TRY: WebLock cannot run alongside programs that could compromise the security of the test. If you are familiar with the programs it is asking you to close, you can attempt to close them yourself (Some programs have icons in the task bar that may need to be right clicked to fully exit the program). If you are not familiar with the program it is asking you to close or are not able to close the program, you can restart your computer in safe mode.  When restarting in safe mode, your computer will only run the necessary components for your computer to function.

IF: MacOS X says "Install Respondus Lockdown Browser OEM.pkg can't be opened because it was not downloaded from the app store."

TRY: In the finder, locate Install Respondus Lockdown Browser OEM.pkg. While holding the control key, click the file and choose Open from the menu. Click Open. See Apple Support for more information.

IF: WebLock cannot be installed OR your antivirus program says WebLock is a virus OR WebLock launches but immediately closes

TRY: You must have administrator privileges to install WebLock. If you have an antivirus program running, you may need to add WebLock to the list of safe programs (if possible) or temporarily exit/disable the antivirus program. WebLock is not a virus. If you continue to experience problems, try restarting your computer in safe mode.

Additional Support:

If you continue to experience problems, try upgrading your browser: Windows users should upgrade to the latest version of Internet Explorer and Mac users should upgrade to the latest version of Safari. Internet Explorer version 8 and above are supported. Resetting Internet Explorer to its default settings and disabling all add-ons may also help.

If you continue to experience problems, please contact [e-mail]. Please include the following information in your email to support: your operating system with version number (for example, OSX Mountain Lion or Windows 7) and, if Windows, your version of Internet Explorer (for example, version 8).