Candidate FAQ

Question:

What browsers can I use to take my test?

Answer:

Our tests performs best with the latest version of Google Chrome. We recommend that you do not use Internet Explorer, as our tests are not well supported with that browser.

Question:

What devices are supported for test taking?

Answer:

We recommend that all tests be taken on any laptop computer. Some tests can be taken with an iPad. To see if your test is compatible with iPads, contact your testing administrator. Smartphones are not supported.

Question:

My internet failed during the exam. What do I do?

Answer:

Your test prevents answer loss and time loss in the event of a network failure. Please attempt to log back into the test and continue where you left off. If you must reschedule your exam, please contact your program administrator.

Question:

My test code is not working. What do I do?

Answer:

To retrieve your test code, please contact your program administrator. No one at Assessment Systems may release test codes to examinees at any time.

Question:

My exam will not load. How do I proceed?

Answer:

If you are taking the exam remotely, check that your internet speed is adequate (you can do this by running a Google search for a speed test). If your internet speed is good, please contact [e-mail] to troubleshoot.

Question:

How do I install WebLock browser?

Answer:

If your test requires you to use WebLock Respondus Lockdown, download the browser here https://app.fasttestweb.com/FastTest/browserlockdown/app#/weblock/download

Question:

My WebLock browser does not seem to be working. What do I do?

Answer:

Ensure you have downloaded the latest version of WebLock by visiting https://app.fasttestweb.com/FastTest/browserlockdown/app#/weblock/download. If you have the latest version downloaded and you cannot launch the browser, contact Technical Support.

Question:

What does it mean when I get an Error 404?

Answer:

If you receive this error, it could mean that your session has timed out. Please return to the URL that your administrator has provided and login again.